FAQs
What are your hours?
We are open by appointment, but you will almost always find someone at the shop Monday-Thursday from 9am-4pm. Artists book outside these hours at their discretion.
Every Friday we take walk-ins from 12-4pm (the artist lineup for the following day is announced each Thursday on our Instagram stories).
Is your shop accessible and inclusive?
Physical Accessibility:
Unfortunately, our shop is not wheelchair accessible as it is located in the basement of a building, with stairs only. Once in the shop, the space is very open, but the washrooms do have a single step to enter. If you are unable to use the stairs but would like to get tattooed by one of our artists, please reach out and we will try to find another location to do the tattoo.
Our tattoo beds do have weight limits around 400lbs. If you exceed this weight, please inform your artist that you may need accommodations to ensure your safety.
Parking:
Please note that Cult does not have dedicated parking, however there is street parking nearby and a parking garage around the corner from us. Please plan accordingly if you think you might have trouble walking to the shop from the parking space.
Communication Accessibility:
All of our staff speaks English, and two artists speak French (Arnaud and Janelle). Unfortunately, we are not able to communicate in sign language, but we are happy to work with all clients using communications devices and tools as needed.
Sensory Accessibility:
Noise Level: We keep noise levels and music in the shop at a comfortable level, but are happy to lower the volume if requested.
Lighting: While the tattoo artist needs sufficient light to do their job well, they can use a headlamp and we can adjust overhead lighting to accomodate those with sensory sensitivities.
Smells: Certain smells do come with tattooing, in terms of cleaning and disinfecting. Please inform your artist if you have would prefer a booking during a quieter time of day when less smells may be present, and so they can avoid wearing any scented products on the day of your appointment.
Inclusivity:
People of all genders, sexual orientations, religions, race and cultural backgrounds are welcome at our shop. We will not tolerate discriminatory language or action, and do not accept projects representing hate symbols or messages of any kind.
Our washrooms are gender-neutral.
Please reach out to us with any additional questions, concerns or complaints about accessibility and inclusivity. We are happy to work with you to make your experience as positive as possible.
How much will my tattoo cost?
Artists set their own rates, and will communicate with you during the booking process about how much you can expect to pay on the day of your appointment. Our shop minimum is $80.
A deposit will be required to confirm your booking (varies from $40-100). This will be deducted from the amount you pay on the day of your tattoo.
What forms of payment do you accept
We accept e-transfer, cash, debt, and credit.
What's your cancellation policy?
Each artist sets their own cancellation policy, but deposits will not be refunded if you cancel your appointment. Deposits for rescheduled appointments that are requested before the artist's minimum notice period will be transferred to the next appointment booking. If rescheduling is requested after the minimum notice period, the deposit will not be transferred.
If your artist needs to cancel your appointment due to illness, they will work with you to rebook at a new time and transfer your deposit to the new booking.
When will I see the design?
Barring some exceptions (i.e. some large custom pieces), artists will generally show you your design when you arrive for the appointment. Our tattoo artists work every day, and usually draw in the order of their appointments, so they are unable to prioritize future designs.
Another option is to choose from the artists available flash, viewable on their instagram highlights.
What happens if I don't like the design?
If time allows, your artist will be able to make small changes on the spot if you are unhappy with the proposed design. If the changes are major, the artist may need to rebook you to allow time to redraw the design and not delay other appointments.
In the case that you refuse the design, you are under no obligation to be tattooed, however your deposit will not be refunded. This is why we highly recommend you choose an artist with a portfolio that reflects the style you want, and that you communicate your expectations with them in as much detail as possible when booking.
If many rounds of modifications are requested and cause the appointment to take significantly longer than expected, the artist may increase the price to better reflect their hours of work.
For example, a client asks for a 5" butterfly on their thigh. The artist quotes them $200 for 1.5 hours . When they arrive, they let the artist know they actually want the butterfly to have some specific shapes in the wings, and they want it to be 10". The artist spends an extra hour with the client, redrawing and refining the design, and charges the client $260.
What's your touch up policy?
All Cult artists will provide free touch ups as needed within 3 months. If you have concerns about the quality of your tattoo at any time, please reach out immediately.
What are your aftercare recommendations?
At the end of your appointment, we will provide you with an aftercare guide. We also sell aftercare kits for those interested.
What do I do if I'm unhappy with my experience or tattoo?
If for any reason you are unhappy with your booking or appointment experience, or the quality of your tattoo, please contact us directly at cult.management@outlook.com so we can help.
What body parts do you tattoo?
Each artist chooses the body areas they are comfortable tattooing, in terms of how ink settles in that location, ease of tattooing the spot, and their personal comfort. Please consult the artist directly if you have questions.
Please note that Cult is an open space, and we can't guarantee your privacy from other artists and clients.
What should I wear to my appointment?
Wear or bring loose, comfortable clothing that allows you to easily expose the body part to be tattooed (i.e. shorts for thigh tattoos, tank top or button/zip down for back or shoulders). Avoid wearing clothing you would be very upset to get some ink on, especially near the location of the tattoo.
How do I book?
Before booking, please check our artists profiles to see which style best fits what you want. You can use our online booking form to request an appointment, or reach out to the artist directly on Instagram .
Once you reach out, we will do our best to contact you within 48 hours. Depending on the project, the initial consultation may be done online, or an in person visit may be needed for bigger, complex or coverup projects.
Do you take walk-ins?
Every Friday is walk in day at Cult. From 12-4pm, we will have a lineup of artists free to take walk ins on a first-come firstserve basis for flash or custom projects.
You are also welcome to visit the shop anytime to see if an artist has availability that day.
We share last minute opening announcements on our instagram stories regularly.
Do you sell gift cards?
We do sell gift cards at the shop, in any denomination. We can also mail them to you for a $5 fee. There is no expiry date on gift cards.